AWS Delivery Lead

AWS Delivery Lead
We need a person with good experience in terms of customer engagement and communication
. Please use the below JD and get some solid profiles with the below expectations.

Job Title:

AWS Delivery Lead

• 10+ years of experienced candidates with AWS certification, such as AWS Certified Solutions Architect or AWS Certified Dev Ops Engineer
• Experience in managing and maintaining AWS infrastructure, including Amazon Redshift clusters, EC2 instances, and other services
• Manage the day-to-day operations for the team and are responsible for overall productivity, quality, and delivery of business services.
• Drive business representative case quality and metrics, monitor trends, and ensure corrective actions. Plan for contingencies to minimize risks.
• Communicate business updates, priorities, resolution status, and any challenges to your customers, stakeholders, and management.
• Understand (at a high-level) what's involved in building and operating a cloud-based architecture. You dive into technical details, ask the right questions, and drive the right customer outcomes.
• Proactively identify risks and bring them to the attention of your manager, customers, and stakeholders with plans for mitigation before they become roadblocks.
• Communicate ideas effectively, both verbally and in writing, to all types of audiences.
• Prioritize root cause resolution and operational excellence. You partner with business services representatives, account managers, and other internal teams to optimize team mechanisms and drive enhancements that improve processes (e.g., automating ad-hoc or manual steps).
• Develop team managers by providing guidance, performance and behavioral coaching and mentorship.
• Manage performance and behavioral issues, hold teams accountable for performance and implement improvement plans and raising the performance bar.
• Experience with infrastructure as code tools such as Cloud Formation or Terraform.
• Experience in supporting and optimizing Oracle database environments on AWS.
• Strong scripting skills in Python.
• Strong problem-solving skills and ability to diagnose and resolve complex issues.
• Excellent communication and collaboration skills with cross-functional teams.
• Familiarity with Agile/Scrum methodologies and Dev Ops practices.