Appian BPM Application Support Engineer

• Provide L2/L3 production support for Appian BPM applications.
• Monitor applications and resolve incidents, problems, and service requests within SLA.
• Troubleshoot Appian workflows, process models, SAIL interfaces, integrations, and data issues.
• Perform RCA and permanent fixes for recurring/complex production issues.
• Analyze requirements and deliver enhancements, bug fixes, and change requests.
• Support application deployments, releases, and production validation.
• Troubleshoot REST/SOAP APIs, SQL, and third-party integrations.
• Coordinate with L1, business, infrastructure, and vendor teams for issue resolution.
• Prepare/support technical documentation, KT, and operational procedures.

• Strong hands‑on experience in Appian BPM.
• Experience in Appian development, enhancement and L2/L3 production support.
• Good knowledge of SAIL, Process Models, Records, Integrations and Appian Administration.
• Strong SQL and API troubleshooting skills.
• Good incident management, debugging, and RCA skills.
• Experience working in Agile/ITIL production support environments.

• 6+ years of relevant Appian experience preferred.
• Experience in 24×7/rotational offshore support is an added advantage.

Applicants must be legally authorized to work in the United States.

Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.