Senior OpenLAB CDS & Cloud Infra Analyst

Must Have's:

• Agilent OpenLAB CDS 2.x Administration & Support
Hands-on experience configuring, deploying, upgrading, validating, and troubleshooting Agilent OpenLAB CDS 2.x platforms, including instrument and software connectivity issues.

• Infrastructure & Cloud Management (Microsoft/AWS)
Strong experience with Microsoft and AWS infrastructure, including cloud resource provisioning, platform architecture support, AIC deployments, and system administration.

• CSV/Validation & Regulated Environment Experience
Proven experience in GxP-regulated environments with IQ/OQ documentation, test script authoring, and execution, UAT support, SDLC documentation, and chromatography system upgrades.

The Senior Technical Analyst will be responsible for supporting configuration, build, validation, & release activities for the successful release of a global enterprise Agilent OpenLAB CDS 2.x platform (OL:CDS), supporting and managing lab deployment resources in Agilent Instrument Controllers (AIC) builds, deployments, & troubleshooting efforts, and oversight of post-release operational/support activities.

Core responsibilities include:

• Assist technical lead with OL:

CDS platform architecture design

• Request and configure AWS cloud resources for OL:

CDS platform architecture and business work flow requirements

• Manage daily/weekly activities of the OL:

CDS deployment resources

• Primary point of contact and technical support for the OL:

CDS deployment resources (Acronis PC image build and use for AIC PCs, AIC deployment troubleshooting, and instrument connection troubleshooting)

• Coordination of activities with Client project core team to ensure AIC's are deployable according to lab migration plan

• Responsible for authoring/execution of all requirement test scripts and SDLC documentation is completed

• Interact with Client project core and extended teams, attending meetings as necessary.
Required skills/experience:

• Direct experience with Microsoft & AWS products, services, infrastructure

• 5+ years of experience configuring and supporting Agilent OpenLAB CDS 2.x platforms, including troubleshooting instrument & software connection issues

• Strong understanding of supporting chromatography data systems with 400+ users and instruments in a pharmaceutical R&D space (GxP & non-GxP)

• Demonstrated supervisory experience of small teams

• Proven experience with upgrading chromatography data systems in a regulated environment

• Experience developing IQ/OQ test cases and supporting testers through UAT

• Excellent written and verbal communication skills — able to explain technical configuration decisions to both technical and non-technical audiences.

• Ability to travel to Rahway and/or West Point, as necessary, for on-site efforts

• Proven success producing IQ/OQ documentation and training materials, conducting 1:1 and group training sessions

• Previous experience using Confluence, JIRA, Xray/Vera, and Service Now are a plus.