Director of Contracting & Customer Experience; Hybrid
Listed on 2026-10-15
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Management
Client Relationship Management, Business Administration -
Customer Service/HelpDesk
Client Relationship Management
MSD is seeking a Director, Contracting and Customer Experience to lead the US Vaccines Contracting and Customer Experience team, driving exceptional customer service through contracting and ordering touchpoints. The role partners with sales leadership to address critical customer issues and improve the ordering journey across channels.
You will oversee a large, diverse team, guiding strategic content design, program promotions, and operational metrics to enhance MVCC performance and customer
Consider building your career as a Director of Contracting & Customer Experience (Hybrid) at MSD.
Learn more about the Director of Contracting & Customer Experience (Hybrid) role in the description above.
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