Operations Specialist; Night Shift

Job Description The Operations Specialist (Night Shift) serves as a central point for monitoring, assessing, communicating, and coordinating responses to security and safety risks that may affect company personnel, facilities, operations, travelers, and business interests worldwide. Working within our Company’s Resiliency Center, the Operations Specialist maintains continuous situational awareness of global events and emerging threats and supports timely, informed decision-making during routine operations, elevated threats, and crisis situations.

The role integrates global risk monitoring, travel risk management, protective intelligence, crisis and incident response, emergency communications, and security operations. During critical incidents, the Operations Specialist acts as an operational communications and coordination hub, supporting incident management teams with accurate information, personnel accountability, mass notification, documentation, escalation, and ongoing situational reporting.

Continuously monitor global events for threats and rapidly assess their potential impact on our Company. Support travel risk management by monitoring employee travel and providing outreach and assistance as needed. Operate emergency notification platforms to distribute security alerts and critical communications. Serve as the initial coordination point during incidents, initiating response procedures and maintaining situational awareness. Draft and distribute security alerts, intelligence summaries, and situation reports.

Support protective intelligence functions through research and assessment of potential threats. Maintain incident timelines, event logs, and other operational documentation. Coordinate with internal stakeholders and external partners, including law enforcement and emergency services. Monitor physical security systems, such as alarms and access control, and coordinate responses. Execute all duties in accordance with Standard Operating Procedures and participate in exercises to ensure operational readiness.

Handle sensitive information with discretion and confidentiality. Perform other duties as assigned or as required based on the evolving needs of our Company.

Qualifications Bachelor’s degree or equivalent experience.

• Minimum of 3 years of experience in a Global Security Operations Center (GSOC), emergency dispatch, or a similar 24/7 command center environment.
• Experience operating mass communication, threat intelligence, and travel tracking platforms.
• Experience in a global corporate or pharmaceutical sector security environment.

• Demonstrates strong situational awareness, critical thinking, and sound judgment under pressure.
• Excellent analytical and written communication skills, with the ability to rapidly process incomplete information and produce clear, concise assessments.
• Ability to manage multiple priorities in a fast-paced, 24/7 security operations environment.
• A strong balance of analytical capability and operational execution to both monitor information and initiate a response.
• High degree of attention to detail and discretion.

• Must be able to work a fixed night shift schedule, potentially including weekends and holidays.
• Must be flexible and able to work a 12-hour rotating night shift schedule; specific shift hours, durations, and rotations are subject to change based on company operational tempo and business needs.

• Alarm Monitoring
• Alarm Monitoring
• Analytical Analysis
• Asset Protection
• Contingency Planning
• Contractor Management
• Crisis Management
• Data Confidentiality
• Decision Making
• Detail-Oriented
• Emergency Notification Systems
• Event…