Billing Specialist

About Us

We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new construction design and installation, and maintenance and replacement services.

Job Title: Billing Specialist

Department: Service Division

Job Type: Full-Time / On-Site (Not Remote)

We are seeking a high-performing Billing Specialist with a strong foundation in accounting and a passion for solving problems. This role is ideal for someone who thrives in a fast-paced environment, demonstrates exceptional attention to detail, and possesses advanced analytical thinking.

• Operate with a high level of customer service
• Generate and issue accurate invoices for HVAC services, installations, maintenance contracts, and parts
• Audit work orders, job costing, and technician notes to ensure billing integrity and compliance
• Validate service ticket completion and job closure documentation prior to invoicing
• Monitor and follow up on outstanding receivables; initiate customer outreach for payment resolution
• Collaborate with technicians, project managers, and dispatch personnel to resolve billing discrepancies
• Maintain comprehensive billing records and customer account files in accordance with audit and regulatory standards
• Support monthly statement preparation, collections efforts, and payment application processes
• Reconcile customer accounts and resolve payment discrepancies
• Contribute to month-end revenue reporting and financial tracking
• Ensure compliance with internal controls and external regulations (e.g., lien waivers, sales tax, contract terms)

• Perform Billing Batch Reviews
• Manage and respond to inquiries via the Billing Email channel
• Investigate and resolve Billing Issues with urgency and accuracy
• Conduct Collections Invoice Reviews and support collection efforts
• Process and track Credit Requests and apply Credits accurately
• Review Daily Cash Receipts and ensure proper posting
• Manage Invoice Holds and monitor Invoices in Process
• Track and follow up on Past Due accounts
• Oversee Posting Inventory related to billing transactions
• Execute Agreement Billing for service contracts
• Identify and prepare jobs marked Ready for Billing
• Process Refunds and ensure proper documentation
• Process Service Billing with urgency and accuracy
• Process Voids and maintain audit trails
• Administer multiple Billing Portals and ensure data consistency across platforms

• Demonstrate strong problem-solving skills and take initiative to resolve complex billing challenges
• Exhibit exceptional attention to detail in all aspects of billing and documentation
• Apply analytical thinking to identify trends, improve processes, and reduce errors
• Communicate effectively with internal teams and customers to ensure billing clarity and resolution
• Show readiness to lead billing operations, mentor junior staff, and contribute to strategic improvements

• Associate’s degree in Accounting, Finance, or a related field
• Minimum of 2 years of billing or accounts receivable experience (service-based or project-driven environment a plus)
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
• Strong analytical skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple priorities in a fast-paced setting

• Experience with flat-rate pricing, time and materials billing, and contract billing models
• Knowledge of lien rights and state-specific billing regulations
• Proficiency in accounting software such as Quick Books, Sage, or similar platforms
• Experience supporting financial audits or internal compliance reviews

Location: US-NC-Raleigh

Company: Newcomb and Company

Posted Date: 1 day ago (1/14/2026 3:36 PM)

We are an Equal Opportunity Employer – we value diversity and inclusion and provide equal employment opportunities to all applicants regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.