SSVF Carolinas Intake Specialist - Raleigh

Join to apply for the SSVF Carolinas Intake Specialist - Raleigh (61622) role at Volunteers of America Chesapeake & Carolinas

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This range is provided by Volunteers of America Chesapeake & Carolinas. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$43,000.00/yr - $44,000.00/yr

Volunteers of America Chesapeake & Carolinas empowers self‑reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America, one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on helping the most vulnerable.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization.

Under direct supervision of the Team Lead, the Intake Specialist serves as an initial point of contact for applicants for SSVF services. Responds to inquiries from applicants regarding program eligibility requirements and other issues as needed.

• Receiving current and future veteran applicants regarding program application process and policies for SSVF services. Looks up applicants' data and provides information to applicants as needed.
• Types various forms, reports and related routine correspondences required as part of the application process. Prints out and mails decision letters, missing information letters and hearing notices to applicants. Withdraws files if no response. Copies required documents and file within applicants’ files.
• Collaborate with local office Program Assistant, Case Managers, and Co‑Team leads to serve all veterans during the intake process.
• Performs initial data entry and updates in AWARD:
  Electronic Health Record system for SSVF.
• Maintains electronic and paper applicant files including making appropriate entries into the applicant database or other databases such as AWARDS and Smartsheet.
• Maintains working knowledge of general operation and specific eligibility guidelines of all SSVF applicants to appropriate grant source(s) for assistance.
• As supported, designated, and instructed by the Team Lead, the Intake specialist will create and adhere to the local office intake calendar, which will require scheduling the appropriate number of intake appointments in a given timeline (based upon the instructions from the Team Lead).
• Attends applicant processing meetings, including occasional evening meetings, as needed. Assists applicants in completing paperwork, obtains information, explains process, and answers applicants' questions.
• Reports weekly on eligible and ineligible applicants.
• Provides applicants with appropriate information and referral services.
• Creates and maintains relationships with inter‑ and intra‑agency partners and departments regarding housing and support services for applicants (specific to veterans that do not qualify for SSVF).
• Participate in training, supervision, regular staff meetings, and accepts responsibility for aiding the development of positive team relationships as requested.
• Adhere to agency policies, procedures, safety standards and the professional code of ethics.
• Other duties assigned by supervisor.

• Minimum four‑year degree or comparable 2 – 4 years of experience working directly with families and at‑risk populations including, homeless, homeless…