Concierge

Overview

Concierge role at Singh Management. Concierges are the first and last impression of our communities and provide administrative support for community leadership, focusing on top-of-the-line customer service and hospitality in every interaction.

Reports to the Business Office Manager and is part of the Administrative team. Our Concierges are the social center of our communities, building strong bonds with residents and their families through daily interaction and support.

Our Administrative Department ensures day-to-day operations run smoothly and residents are happy and safe in their homes. Staff work closely with all departments, advocate on behalf of residents, and solve problems as they arise. A positive, team-oriented attitude and strong follow-through are critical to meeting residents’ needs.

• Greet residents, visitors, and staff in a welcoming, professional manner.
• Answer internal/external telephone calls promptly and professionally. Gather information, answer questions or requests, and/or route to the appropriate destination.
• Understand and apply safety, security, and emergency procedures to ensure the well-being of residents and staff. Monitor and direct entry/exit of the building and follow check-in/check-out procedures.
• Become familiar with all residents and communicate positively with them daily.
• Update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns.
• Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager.
• Keep front desk organized, neat, and clean and provide light housekeeping duties.
• Assist with other duties as assigned by the Business Office Manager.

• Strong Communication Skills – Clearly and accurately conveys information verbally and in writing to engage and inform the audience.
• Customer Focused – Dedicated to meeting and exceeding customer needs by establishing relationships and earning trust.
• Organization – Effectively utilizes resources, tracks tasks, and follows up reliably.
• Empathetic and Compassionate – Cares about people and understands others’ feelings.

• Proficiency with Microsoft Office and other computer applications.
• Knowledge of multiple phone line operations and proper phone etiquette.
• Minimum 6 months of customer service and clerical experience preferred.
• High School Diploma or GED preferred.
• Strong communication and organization skills.

• Constant use of manual dexterity, auditory and visual skills with frequent bi-manual and fine motor tasks.
• Ability to follow written and oral instructions and procedures.
• Ability to reach, bend, twist, squat, kneel, push, and pull.
• Ability to lift/carry up to 20 pounds.
• Ability to perform repetitive movements including simple grasping, pushing, pulling, and fine manipulation.
• Constantly sitting, with occasional standing and walking.