Application Support Specialist

Raleigh, United States | Posted on 08/31/2026

Pay Bright
is a rapidly growing merchant services company serving businesses nationwide. We operate in a fast-moving, highly regulated environment where execution and details matter.

We are seeking a highly driven Application Support Specialist to join our growing Applications team. This role is responsible for keeping merchant applications moving quickly and accurately through the onboarding pipeline. You will review documentation, resolve application issues, and ensure accounts are set up correctly while maintaining momentum across a high volume of submissions.

This position requires speed, precision, and accountability. You must be able to process applications efficiently, respond to sales agents and internal inquiries promptly, and prevent bottlenecks that slow down onboarding. The ideal candidate is detail-oriented, highly organized, and comfortable working under pressure, with the ability to maintain accuracy while managing a fluctuating and fast-moving workload.

Key Responsibilities:

• Answer questions from sales agents and internal teams by phone, email, and CRM systems
• Review merchant applications, identification documents, and other paperwork for completeness and accuracy
• Add, remove, or correct details within merchant applications as new information is received
• Contact sales agents or internal teams to collect missing documents or clarify incomplete information
• Resolve routine issues related to application status, missing paperwork, account setup, and merchant information
• Document conversations, updates, next steps, and account notes in internal systems
• Work through a queue of tickets, emails, and assigned tasks while meeting turnaround expectations
• Prioritize urgent requests, time-sensitive applications, and follow-up items appropriately
• Maintain digital files in accordance with company policies and confidentiality requirements
• Use company systems, templates, and scripts to provide accurate and consistent information concerning applications

• 2+ years of experience in customer service, administrative support, or a similar operational role
• Excellent attention to detail
• Strong verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to manage and meet deadlines in a fast-paced environment with a high volume of tasks
• Minimum typing speed of 60 WPM
• Preferred:
  Experience working in merchant services or the payments industry
• Medical insurance
• Vision insurance
• Paid time off
• Paid holidays
• 401(k) retirement plan with company match