Patient Access Supervisor

The Cashier’s Office and STI Clinic is seeking a qualified Patient Access Supervisor to oversee patient access staff and administrative operations at the Public Health Center. This position supports clinic operations, staff training, quality assurance, financial reconciliation, and administrative reporting for the STI Clinic and Cashier’s Office.

Essential Functions:

• Supervise Patient Access Representatives and ensure staff are trained in patient registration, self-pay collections, and charge retrievals for four specialty clinics.
• Assist with practice management and quality assurance for the STI Clinic and Cashier’s Office.
• Reconcile and report financial discrepancies related to transactions and claims, manage credit card purchases, and reconcile monthly statements.
• Develop, revise, and update administrative protocols.
• Provide data and reports to the Clinic Operations Manager and prepare monthly statistical reports.
• Coordinate clinical staff scheduling and provide administrative coverage for both offices.
• Order office supplies, coordinate with vendors, maintain office equipment, and reserve rooms.
• Facilitate patient satisfaction surveys and chart audits.
• Conduct employee staff meetings.

NOTE:

Upon acceptance of employment you acknowledge that (i) influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iii) actively supports and participates in emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.

• High school diploma or GED
• Three years of job-related experience
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

• Medical office/billing experience
• Experience with quality assurance/improvement
• Experience with budget
• Supervisory experience
• Experience in working with Athena
• Experience working with people from various backgrounds

• Analytical thinking
• Strong coaching/Mentoring skills
• Strong decision making/problem solving skills
• Strong team player and enjoys a team environment
• Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork
• Strong client/customer service skills
• Strong communication skills
• Ability to provide advice and counseling
• Strong interpersonal skills
• Technology efficient
• Strong business administration skills
• Experience with quality assurance/improvement

Location:

Public Health Building Raleigh, NC 27610

Employment Type:

Regular

Work Schedule:

Mon-Fri 8:00am- 5:00pm

Hiring Range:

Market Range: 27.20 - 42.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/22/2026

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Position may…