Disability Support Services Assistant

Pay Grade:
Assistant 5

This position coordinates DSS testing services and provides administrative support to the DSS staff, faculty, and students.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Schedules student testing accommodation appointments on behalf of test proctors
• Provides guidance and direction to test proctors on conducting appropriate proctoring protocol; trains new test proctors
• Receives and processes incoming disability documentation for students with disabilities
• Prepares, updates, and submits Accommodation Notices to students, faculty, and staff
• Answers phones and greets visitors; responds to general questions and provides information regarding DSS services
• Educates students and faculty regarding testing procedures
• Collects, prepares, and delivers student tests to DSS proctored setting; returns proctored tests to faculty
• Responsible for scheduling student and faculty appointments on behalf of DSS Coordinators
• Documents initial interactions with students in a case management system
• Assists with priority registration
• Maintains an inventory of supplies
• Serves as back-up to test proctor or scribe
• Provides office administrative support to staff

• Ability to maintain confidential information
• Must be able to multitask and provide excellent customer service.
• Ability to exhibit good interpersonal skills and work well with others
• Ability to maintain records accurately and be able to meet deadlines consistently
• Demonstrates good organizational skills
• Ability to think critically
• Ability to perform normal duties with minimal supervision
• Excellent written and verbal communication skills
• Ability and willingness to change duty station to cover multiple Wake Tech Campuses

• High School Diploma or equivalent
• Two years of office related experience and customer service experience
• Intermediate skills with MS Office products particularly with MS Excel and MS Word

• Associate's degree

TBD