Disability Support Services Assistant

DSS Testing Services Coordinator

Pay Grade:
Assistant 5 This position coordinates DSS testing services and provides administrative support to the DSS staff, faculty, and students.

* Schedules student testing accommodation appointments on behalf of test proctors
* Provides guidance and direction to test proctors on conducting appropriate proctoring protocol; trains new test proctors
* Receives and processes incoming disability documentation for students with disabilities
* Prepares, updates, and submits Accommodation Notices to students, faculty, and staff
* Answers phones and greets visitors; responds to general questions and provides information regarding DSS services Educates students and faculty regarding testing procedures Collects, prepares, and delivers student tests to DSS proctored setting; returns proctored tests to faculty Responsible for scheduling student and faculty appointments on behalf of DSS Coordinators Documents initial interactions with students in a case management system Assists with priority registration Maintains an inventory of supplies Serves as back-up to test proctor or scribe Provides office administrative support to staff

Ability to maintain confidential information Must be able to multitask and provide excellent customer service. Ability to exhibit good interpersonal skills and work well with others Ability to maintain records accurately and be able to meet deadlines consistently Demonstrates good organizational skills Ability to think critically Ability to perform normal duties with minimal supervision Excellent written and verbal communication skills Ability and willingness to change duty station to cover multiple Wake Tech Campuses High School Diploma or equivalent Two years of office related experience and customer service experience Intermediate skills with MS Office products particularly with MS Excel and MS Word Associate's degree TBD

Benefits at a Glance Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual employees.  for more information.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Health Care Exchange Notice
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• Education Benefits
• College Savings Program
• State Employees' Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program
• Identity Theft Insurance

For further information, please contact .