Business Development​/Client Partner

Job Description

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision‑making and are the result of our significant investment in our people and our capabilities.

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do the right thing
• We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
• We constantly acquire new skills and learn from our experiences to enhance our collective expertise

The Business Development / Client Partner role is responsible for both direct client contract value retention as well as growth through contract expansion and/or the development of opportunities for our products and services with new clients, solely or in conjunction with a supporting service delivery team. This position develops and maintains solid business relations with key account decision makers to drive business within the account base, with defined objectives for account growth and margin while meeting or exceeding client satisfaction goals.

Primary focus areas include client satisfaction, revenue growth, account level oversight of onsite teams specific to service delivery, management of current and new business operations, and business development for new and existing clients with the overall goal to lead the team to growth and achievement of the company goals and vision.

• Create and direct strategy for large or growing accounts including driving and coordinating selling and relationship activities.
• Maintain and build solid business relations with account key decision makers.
• Introduce and foster relationships with Verista and client key personnel.
• Responsible for detailed understanding of large, global account client business strategy, drivers, goals and initiatives and translating these into Verista selling opportunities
  • Account management with an outcome of increased client satisfaction and increase in retention & account growth
  • Growth goal responsibility aligned to specific account base
  • Proficient in strategic account management & planning
• Manage forecast accuracy on a monthly/quarterly/annual basis.
• Negotiate prices, terms of sales and service agreements, prepare contracts and submit orders per Verista guidelines.
• Partner with Service Lines to implement and track strategies that ensure delivery teams meet and exceed sales, utilization, and growth goals.
• Ensure all engineering projects, initiatives, and processes are in conformance with organization’s established policies and objectives.
• Resolve client complaints and other issues that may interfere with efficient sales operations.

Verista is well positioned to grow based on our industry reputation and broad capability, and the Business Development / Client Partner has a primary responsibility within the company to drive significant increases in revenue and market share.

• Assume the role of Primary Contact for Client Manager and Partner levels (C‑level) with the following responsibilities:
  • Strengthen existing relationships with clients
  • Establish new client relationships within existing client area
  • Ensure quality of work from the delivery team remains high
  • Manage proposal development and volume to keep your team at acceptable utilization levels
• In collaboration with the Service Line Management, drive resource utilization levels for your entire group including new and transferred resources
• Manage all active and open purchase orders and ensure that units remain funded at all times
• Verify all Service Line Directors are updating resourcing plans and seeking funding prior to full expenditure of existing funding is updated.
• Ensure your account personnel are only working on funded projects
• Actively manage and document…