Ticket Operations Intern - MLS

Location: Raleigh, NC Duration: February 2027 - November 2027 Hours: 15 - 20 Hours/week Compensation: Paid internship
ROAR:
Real Opportunities for Advancement & Readiness
ABOUT US
The North Carolina Courage
, a member of the National Women’s Soccer League (NWSL), is seeking a Ticket Operations Intern
to join our team for 2027 season apart of the ROAR Internship Program
. ROAR is designed to be a developmental experience, preparing interns for potential full-time roles within the club or the broader sports industry.
* Provide real opportunities to contribute to impactful organizational work, drive revenue and get real world experience within the professional sports industry.

• Support advancement through mentorship, workshops, professional exposure, networking events, and team building activities.
• Build readiness through tangible deliverables and portfolio quality projects

The 2027 ROAR internship program will run alongside the NC Courage and NWSL season. The program will run from February 2027 – November 2027, including the summer/World Cup Break. Interns will work Monday – Friday, along with occasional evening & weekend events, and Matchday Operations. This program is built for someone who wants more than exposure - it’s for those who want responsibility, real experience, and the opportunity to learn how a world-class women’s soccer club operates behind the scenes.

Assist with day-to-day departmental tasks and projects.

• Conduct research and analyze data.
• Prepare reports and presentations.
• Participate in department/team meetings and planning sessions.
• Provide administrative support as needed.
• Contribute to a positive and collaborative team environment.

The Ticket Operations Intern will support day-to-day operations and special projects within the Ticketing Department, contributing directly to the success of the Club throughout the season. This role is hands-on, fast-paced, and best suited for someone who is curious, proactive, and comfortable working in a dynamic environment.

Interns are expected to bring a strong work ethic, a growth mindset, and a willingness to learn quickly while operating with professionalism and accountability.

Ticketing Department Support:
Collaborate with ticketing leadership, attending weekly team meetings, taking notes, and providing solutions and action items for ticketing campaign issues and ideas.

• Assist in running Asana Boards, to capture and track sales analytics, to ensure the club sales are pacing on track.
• Maintain accurate records through the CRM (Salesforce) and ticket system (JUMP)

Support the implementation of fan-focused initiatives to build a strong and loyal supporter base.

• Analyze trends and find bugs in new ticketing platforms, to ensure optimal user experience.
• Assist with execution of on-field and season-ticket-member experiences during matches/events
• Manage accounts to provide the highest level of customer service in coordination with our Fan Relations Manager

Collaborate with cross-functional teams, including marketing, operations, partnership, communications, and community, to ensure seamless coordination leading to game days.

Conduct research on industry trends, competitor activities, and fan demographics to inform ticketing strategies.

• Research new ways to push sales with fans and spread brand awareness to new audiences.
• Identify, research, and connect with prospects for new groups, ticket plans, and partnerships through internet research, email, and cold calls

At least a junior in a 4-year degree seeking program at an accredited college or university (For post-grad…