Senior Program Manager, Customer Success

ConcertAI is building the future of precision medicine. We use advanced artificial intelligence and real-world data to transform how healthcare and life sciences generate evidence, make decisions, and improve patient outcomes—starting in oncology and rapidly expanding across therapeutic areas. Our teams partner with the world’s leading pharmaceutical companies, providers, and research organizations to solve some of healthcare’s most complex challenges.

ConcertAI is building the future of precision medicine. We use advanced artificial intelligence and real-world data to transform how healthcare and life sciences generate evidence, make decisions, and improve patient outcomes—starting in oncology and rapidly expanding across therapeutic areas. Our teams partner with the world’s leading pharmaceutical companies, providers, and research organizations to solve some of healthcare’s most complex challenges.

At the core of our innovation is Cara, our next-generation AI platform that unlocks powerful insights from complex clinical, imaging, and molecular data. Combined with our Precision Suite—which unifies real-world data, advanced analytics, and scalable evidence generation—these solutions are transforming how clinical development, regulatory, and commercialization decisions are made.

ConcertAI brings together a portfolio of purpose-built solutions, including Tera Recon, an industry leader in advanced imaging and AI-driven visualization, and Cancer

LinQ, the ASCO-originated oncology platform advancing care quality and large-scale discovery.

Joining ConcertAI means working alongside bold thinkers, builders, and healthcare experts on innovative, high-impact products that directly improve patient lives. You’ll be part of a fast-growing, mission-driven organization at the forefront of AI-enabled healthcare, with meaningful opportunities for growth and leadership.

As a Senior Program Manager in the Customer Success department of the Clinical Solutions business unit, you will oversee entire programs of customer engagements and serve as central source of customer information. You will report to the Executive Director, Customer Success and collaborate in a cross-functional environment with representatives from Business Development, Data Products, and Client Services. This is a client-facing role where you will ensure program delivery meets customer needs, increases satisfaction, drives adoption, and strengthens long-term relationships.

Your responsibilities will focus on deriving maximum value for customers from all contracted products and services. This role will contribute to corporate goals that progress the company’s portfolio of products and operational efficiency.

• Act as a central hub of customer information and disseminate insights to Business Development, Customer Success, Operations, and Client Service delivery teams.
• Collaborate with internal stakeholders to create comprehensive program plans including tasks, timelines, milestones, team assignments, and deliverable responsibilities.
• Serve as a point of contact for program-level customer engagements, including developing agendas, preparing meeting content, leading discussions, synthesizing minutes, and coordinating action items.
• Advocate for the customer with internal teams by collecting and analyzing customer feedback, understanding requirements, conducting gaps assessments, synthesizing findings, and driving internal change.
• Manage interdependencies across unique client engagements, facilitate collaboration to optimize outcomes, and advise on prioritization as needed.
• Develop expertise and consult on end-to-end workflows, key…