Program Manager II

Provides executive-level reporting, dashboards, and health assessments to support informed decision-making, governance, and strategic prioritization. Ensures programs remain aligned with organizational goals while balancing scope, schedule, financial, risk, and resource considerations.

• Plans and coordinates closely with LOB/function managers and subject matter experts. Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense.
• Works closely with, and provides direction to technology leads to support program needs.
• Ensures that program activities are on a path to deliver benefits realization.
• Installs an appropriate risk management plan for the program and ensures adherence to company and unit requirements.
• Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes. Readily recognizes solution and determines at what point issues require escalation to management.
• Leads teams or multiple teams of internal and/or external resources on a project basis.
• Provides project-related performance evaluations on project resources.
• Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues.
• Prepares dashboard reporting to identify and communicate the health of the project portfolio for use by key executives.

• Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience
• Ten years progressive related experience in either a consulting, project management or process improvement related role
• Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
• Demonstrated leadership in the implementation of complex programs and projects
• Ability to bring clarity to ambiguous assignments
• Demonstrated executive level verbal and written communication skills
• Superior working knowledge of business matters, finance, planning, and forecasting
• Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)

• Advanced degree in a relevant field of work (e.g., MBA). PMP and/or PgMP
• Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies
• Experience implementing large/complex initiatives across a matrix organization
• In-depth knowledge of management and planning systems theory and practical application to complex initiatives
• Experience with financial measurements and metrics
• Financial Services experience
• Knowledge of business unit’s mission and processes

• Contract Type:
  Regular
• Language Fluency:
  English (Required)
• Work Shift:
  
  1st shift (United States of America)
• Sitting:
  Constantly (More than 50% of the time)
• Standing:
  Occasionally (Less than 25% of the time)
• Walking:
  Occasionally (Less than 25% of the time)
• Visual / Audio / Speaking:
  Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding:
  Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability:
  Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel:
  …