Operations Manager

The role owns the operational backbone of a fast-moving technology organization: the processes, systems, and cross-functional coordination that keep engineering, product, and go-to-market teams executing at full speed.

The role owns the operational backbone of a fast-moving technology organization: the processes, systems, and cross-functional coordination that keep engineering, product, and go-to-market teams executing at full speed. This is a hands-on execution role. You will map workflows, fix bottlenecks, run projects end-to-end, and build the reporting that leadership uses to make decisions — with measurable impact visible within your first quarter.

• Own and continuously improve core operational processes, documenting SOPs and driving adoption across teams
• Plan and execute cross-functional projects from kickoff through delivery, managing timelines, dependencies, and owners in tools like Asana, Jira, or Linear
• Build and maintain operational dashboards (Looker, Tableau, or Google Sheets-based) tracking KPIs such as cycle time, throughput, and cost per process
• Manage vendor relationships, SaaS tooling, and procurement workflows, including license management and contract renewals
• Run regular operating cadences — weekly business reviews, quarterly planning, and cross-team syncs — with clear agendas, action items, and follow-through
• Identify automation opportunities and partner with engineering to eliminate manual, repetitive work
• Surface risks, blockers, and resource gaps to leadership with clear recommendations, not just status updates

• 4-7 years of operations, project, or program management experience, ideally at a high-growth technology company
• Proven ability to run multiple concurrent projects with strong organization, prioritization, and follow-through
• Hands-on experience with project management tooling (Asana, Jira, Notion) and reporting/BI tools (Looker, Tableau, or advanced spreadsheets)
• Strong analytical skills — comfortable defining metrics, building models, and drawing insights from operational data
• Excellent written and verbal communication; able to align stakeholders across engineering, product, and finance
• Bachelor's degree in business, operations, engineering, or a related field, or equivalent practical experience
• Bonus: experience with process automation tools (Zapier, Airtable, internal scripting), SOC 2 or compliance-adjacent operations, or prior experience supporting remote-first teams