Child Care Subsidy - Eligibility Team Lead

What You'll Be Doing

The purpose of the Child Care Subsidy Program is to determine initial and ongoing eligibility for childcare subsidy to assist families in paying for childcare expenses. Parents who receive Childcare Subsidy are in need for the protection, care or developmental experiences of their child/children and fall in one of the following need categories:
Work First, Employment, Education/Training, Child Protective Services, Foster Care, Developmental Needs, temporary homelessness or Child Welfare Services.

The Child Care Subsidy Eligibility Team Lead serves as the lead worker for the team and assists the supervisor with monitoring, training of new staff, training internal partners and community partners, acting as liaison between agency and community programs, attending planning/operational meetings, and other duties as assigned.

Other duties of the Child Care Subsidy Eligibility Team Lead also include covering vacant caseloads when vacancies occur, managing walk-in clients for other Social Services programs by providing economic assistance applications or making appropriate referrals and assisting co-workers with child care subsidy procedures and policies, providing training opportunities regarding child care subsidy for other economic services programs and external/community partners - providing coverage for team members.

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work.

Join us in making a lasting difference!

• Associate's degree in Human Services or a related field
• Two years of job-related experience
• Equivalent education and experience are accepted

• Experience with accurately determining eligibility for child care subsidy
• Proficient in NC FAST and OnBase (document management) software

• Ability to handle frequent client contact
• Excellent interviewing and assessment skills
• Knowledge of Child Care Subsidy Program Policy
• Ability to counsel clients in crisis situations
• Skilled in coaching and mentoring staff
• Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff
• Knowledge of community resources
• Ability to be flexible and adaptable in an environment with frequent changes
• Proficient with basic computer skills and the aptitude to learn new software Proficient with NCFAST

Location:

HSC Departure Dr Raleigh, NC 27616

Employment Type:

Regular

Work Schedule:

Mon - Fri 8:15am - 5:15pm

Hiring Range: 26.16 - 31.99

Market Range: 26.16 - 37.81

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 1/22/2026

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.