Call Center Rep​/Service appointment setter

Call Center Rep/Service appointment setter

Apply locations:
Fred Anderson Toyota of Raleigh. Position:
Full time. Posted: 2 Days Ago. Requisition : R1701.

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you!

The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!

The details:

• This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.
• The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!
• This is an on-site position located off Glenwood Ave. in Raleigh, NC.

We are looking for individuals who:

• Are engaged customer advocates
• Meet or exceed (attainable) performance targets
• Are brand ambassadors both internally and externally
• Think on their feet and can learn in an ever-changing environment
• Handle customers’ needs with integrity and empathy in one transaction
• Accurately navigating and maneuvering through multiple applications and screens simultaneously
• Have impeccable time management skills
• Actively engage and participate in training and weekly coaching sessions
• Take initiative
• Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
• Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers

Benefits, Benefits, and More Benefits!

• Full-Time Employment
• Medical, Dental, Vision, and pet insurance options
• 401k plans with a company match up to 6%
• Paid time off including holidays, industry-leading parental leave, bereavement leave
• Fun working environment!
• Company discounts!

Qualifications / Successful candidates for this position will have:

• 3 years of experience in providing customer service either via phone or in person (required)
• Have 1 year of call center experience (preferred)
• Are Bilingual in English/Spanish (preferred)
• Ability to type accurately and quickly
• Maintain a positive environment, working with co-workers and customers within a diverse culture
• Excellent telephone manners and listening skills
• The ability to relate to customers professionally and courteously
• The ability to work in a team environment
• The ability to work under pressure
• The ability to sit for long periods
• Excellent attention to detail and multi-tasking ability
• Self-motivation to work under his/her initiative
• Must pass a drug test and state, federal, and criminal background check
• Must have a High School diploma or general education degree (GED). (Associate’s degree preferred)
• Must be at least 18 years of age
• We are an equal opportunity employer

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities.

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

The Anderson Automotive Group is a family owned and operated business with over sixty five years of history. Our franchise car dealerships represent world class manufacturers in some of the best markets in the Southeast. Founded in 1955, our roots run deep in our communities with leadership, involvement and philanthropy. We take pride in operating at a high level. Our focus stretches beyond the car industry.

We strive to be a progressive, world class retailer and service provider.

Our Promise:
To create value, earn trust and provide a remarkable experience for our customers and associates.

Our Values:

• Trust
• Continuous Improvement
• Respect for all people
• Prepare to win

1. Be a leader

• Leadership begins with yourself
• Take initiative and ownership
• Set a good example with high standards

2. Deliver the best experience

• Our product is the experience we provide
• The experience goes far beyond a car or a repair

3. Master the basics

• Strive to excel at the most essential functions of your role
• Consistent high performance relies on being exceptional with the basics
• Measure and improve

4. Celebrate wins

• Be positive
• Have fun
• Acknowledge success

Anderson Automotive Group is always looking for great talent. Please leave your contact information and resume so that we can reach out to you if we have a role that fits your skills and experience.