Customer Care Group Specialist

Pay Rate: $17.00 per hour
Location:
Remote – Must reside in North Carolina

We are seeking a Customer Care Group Specialist who is passionate about delivering exceptional customer experiences. This role is ideal for a detail-oriented professional who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping clients find solutions quickly and professionally.

You will be the front line of communication between our clients, customers, and internal teams, playing a critical role in maintaining trust, accuracy, and service excellence.

• Handle inbound and outbound calls, chats, and emails with professionalism and empathy
• Resolve customer inquiries and troubleshoot basic issues efficiently
• Process orders and credit card payments securely and accurately
• Follow up on orders and send timely updates to internal research teams
• Maintain clear, accurate records in internal systems
• Add and manage corporate users’ accounts as needed
• Ensure compliance with data security and confidentiality standards (especially with sensitive personal information)
• Consistently meet or exceed service level agreements (SLAs)

• High School diploma or GED
• Strong computer and multitasking skills
• Excellent written and verbal communication abilities
• Ability to manage deadlines and prioritize tasks effectively

• Experience in customer service, call center, or administrative support
• Background in background investigations or compliance-related work
• FCRA Certification (or willingness to obtain)

• Exceptional attention to detail and accuracy
• Strong active listening and problem-solving abilities
• Ability to work independently and collaboratively
• High level of professionalism, discretion, and integrity
• Hybrid/Remote eligible position with a private, secure home workstation
• Reliable high-speed internet via Ethernet connection required
• Must be able to work in a quiet, professional setting
• If working from office: located in an indoor, climate-controlled environment

We offer a collaborative, supportive workplace where your work truly matters. You will have the opportunity to grow your career while making a meaningful impact on the clients and communities we serve.