Customer Service Representative; CSR

4 days ago Be among the first 25 applicants

This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $65,000.00/yr

Customer Service Representative

Location: Raleigh, NC

Employment Type: Full-Time

We are seeking a reliable, customer‑focused Customer Service Representative to join our team full‑time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and elevate issues when necessary
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow‑up
• Contribute to meeting service goals, quality standards, and team performance metrics

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem‑solving and empathy
• Basic computer and data‑entry skills
• Strong time‑management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full‑time schedule (40 hours per week)

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team‑oriented environment

This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills:

relationship‑building, organizational skills, technology navigation, customer service, listening, teamwork, problem‑solving skills, sales, time management, sales orientation, basic, collaborative teamwork, ownership, team collaboration, excellent communication skills, CRM software, calm demeanor, communication skills, customer interaction, customer relationship management, tech‑savviness, customer engagement, email communication, product knowledge, persuasion, communication, persuasion, CRM proficiency, email, active listening, tech‑savvy, customer, adaptability, CRM systems, interpersonal skills, basic computer proficiency, persuasive conversation, relationship building, solution‑oriented demeanor, computer proficiency, computer skills, organization, basic computer skills, CRM navigation, technical troubleshooting, troubleshooting, sales skills

• Entry level

• Full-time

• Other

• Business Consulting and Services

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