Automotive Service Advisor - Lexus Raleigh

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Full Time Sales Johnson Lexus of Raleigh, Raleigh, NC, US

3 days ago Requisition

Exceptional service begins with trust, communication, and attention to every detail.

Johnson Lexus of Raleigh is looking for a polished, experienced, and customer-focused Automotive Service Advisor to join our Service team.

Our Service Advisors are the primary connection between our guests and the Service Department. They listen carefully, provide knowledgeable guidance, coordinate the repair process, and keep guests informed from arrival through vehicle delivery.

At Lexus, the ownership experience comes with high expectations. We're looking for someone who understands that exceptional service isn't simply about completing a transaction - it's about building trust, anticipating needs, communicating well, and creating relationships that keep guests returning.

If you're an experienced automotive professional who takes pride in delivering an elevated level of service while driving strong business performance, we'd like to meet you.

As a Service Advisor, you'll take ownership of the guest experience and your assigned repair orders from write-up through completion.

Responsibilities include:

• Welcome guests promptly, professionally, and courteously and establish clear expectations for their service visit.
• Listen carefully to guest concerns and accurately document vehicle symptoms, service requests, and information necessary for diagnosis and repair.
• Review vehicle service history, warranty information, prior multi-point inspections, declined services, and previous recommendations.
• Advise guests regarding manufacturer-recommended maintenance, technician findings, and needed repairs.
• Clearly explain service recommendations, costs, priorities, and available options so guests can make informed decisions about their vehicles.
• Obtain guest authorization before additional work is performed and maintain accurate repair-order documentation.
• Coordinate with Technicians, Parts personnel, and Service management to support efficient workflow and timely completion of repairs.
• Proactively communicate with guests regarding vehicle status, repair recommendations, changes in cost or completion time, and other developments throughout the service visit.
• Maintain ownership of assigned repair orders from write-up through completion, including timely follow-up on delayed or aging repairs.
• Review completed repairs and final invoices for accuracy and confirm appropriate arrangements before vehicle delivery.
• Review services performed with the guest at delivery, answer questions, and provide a professional conclusion to the service experience.
• Schedule the guest's next recommended service appointment when appropriate.
• Maintain accurate use of dealership systems, operation codes, multi-point inspection processes, declined-service documentation, and other required service records.
• Handle guest questions and concerns calmly and professionally, involving Service management when appropriate.
• Follow dealership policies, manufacturer requirements, safety procedures, and applicable legal and regulatory requirements.

Successful Service Advisors at Johnson Lexus of Raleigh combine exceptional communication and relationship-building skills with organization, sound judgment, urgency, and accountability.

Qualified candidates should have:

• Exceptional customer-service and relationship-building skills.
• Excellent verbal and written communication.
• The ability to listen carefully and translate technical information into clear, understandable recommendations.
• Confidence discussing maintenance…