Customer Success Manager

Liine is a high-growth software startup based in downtown Raleigh, NC. Our AI-powered platform blends call tracking, marketing analytics and ad optimization into one category-creating product that helps healthcare practices accelerate new patient growth. With over $10M in ARR and winner of the 2026 Triangle Business Journal's 50 Best Places to Work, we are on our way to making Liine a core component of every healthcare practice's technology stack.

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We are hiring a Customer Success Manager (or Senior Customer Success Manager depending on experience level) tojoinour growing team. This role is the tip of the spear of Liine's post-sale strategy. The core responsibility is to drive customer adoption of Liine's product, making it the new foundation for how our customers evaluate marketing performance and optimization. When done correctly, Liine can be the single most impactful piece of marketing tech used by our customers.

The Customer Success Manager requires a rare blend of strategic thinking, excellent communication, and surgical execution.

This is a hybrid role. We work from our downtown Raleigh office on Mondays, Wednesdays and Fridays, with the option to work remotely on Tuesdays and Thursdays.

• Act as your assigned customers' primary point of contact and advocate at Liine

• Build strong relationships with customers (primarily CMOs and VPs of Marketing), industry partners and other referral sources

• Work with the Sales, Implementation and Support teams to make sure the setup of the account addresses the stated needs of the customer

• Ensure customers realize the full value of Liine within their first 90 days on the platform

• Help customers and their marketing agency partners understand how best to utilize Liine to achieve maximum ROI

• Be a team player with a growth mindset

• 1-10 years of customer success or consulting experience (we are open to entry-level candidates and recent graduates who show exceptional potential)

• Comfort with quickly learning a technical product and applying that knowledge to customer success conversations

• Ability to translate technical concepts into clear and concise communication with customers

• Level-headed with a strong sense of empathy and a talent for active listening

• Highly motivated with a positive, can-do attitude

• Very strong attention to detail

• Ready to thrive in a fast-paced, entrepreneurial environment

• Competitive base salary

• Generous equity package

• 4% 401K contribution match

• Health, dental and vision insurance

• Short and long-term disability insurance

• Unlimited PTO