Service Center Lead — Customer Experience Duty Leader
Listed on 2026-10-19
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Customer Service/HelpDesk
Retail Associate/ Customer Service, Customer Service Rep, Customer Success Management, Client Relationship Management
The Pep Boys Manny Moe & Jack LLC in Raleigh seeks a Customer Service Lead to elevate guest experience, mentor team members, and serve as on-site key holder, opening and closing the store as scheduled. You will combine strong customer focus with operational accountability, supervise daily service center activities, and partner with technicians to ensure safe, compliant, and sales‑driven service.
This role emphasizes leadership and mentorship with opportunities to influence process improvements
The following opportunity is for a Service Center Lead — Customer Experience & On‑Duty Leader with The Pep Boys Manny Moe & Jack LLC.
Step into the Service Center Lead — Customer Experience & On‑Duty Leader role at The Pep Boys Manny Moe & Jack LLC in Raleigh, NC, United States and grow with us.
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