Rental Coordinator Assistant - JC Raulston Arboretum Job Raleigh area,North Carolina USA,Customer Service/HelpDesk

Posting Number:

PG195268SP

Internal Recruitment:

Working Title:

Rental Coordinator Assistant - JC Raulston Arboretum

Anticipated Hiring Range:

Commensurate with experience ($42,500 - $45,000)

Work Schedule:

Schedule determined by rental needs (some nights and weekends will be required)

Job Location:

Raleigh, NC

Department:

Horticulture - JC Raulston Arboretum

About the Department:

The JC Raulston Arboretum (JCRA) at NC State University is a renowned botanical garden operating as a nonprofit. Serving the community for 47 years, this beautiful 10.5 acre garden is free to visit seven days a week. The JCRA is internationally recognized as a premier teaching, and research garden dedicated to public horticulture providing a dynamic teaching and learning atmosphere. Noted for its vast collection of over 9,000 taxa, the JCRA has a legacy of leadership within the realm of landscape horticulture, plant evaluation, and plant introduction.

It is dedicated to connecting people with plants and promoting a greater variety of new and better adapted landscape plants. Revenue generated from educational programs, events, and venue rentals is an important revenue stream for this not for profit organization. We are a small but mighty team that works well together. We pride ourselves on being accessible, sharing our knowledge and our passion for horticulture.

Coming to work everyday feels new and exciting with lots of opportunities to learn and grow. Come be a part of our mission to plan and plant for a better world!

Wolfpack

Perks and Benefits :

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Medical
Dental
Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential

Job Duties:

The JC Raulston Arboretum is seeking to fill our Rental Coordinator Assistant position. The ideal candidate to fill this position should be an active, confident, and detail-oriented team member to assist with our rental and events team. Strong attention to detail, adaptability, and a positive attitude are essentials. The desired candidate is tech-savvy but also teachable. If your notes are color-coded, you love helping people have a great time, and you seek new and efficient ways to accomplish tasks then this is the position for you!

The

position will be responsible for, but not limited to:

Supporting the Rental Coordinator in all details necessary to facilitate and organize rental clients, their needs and requests
Creating and/or facilitating room/garden layouts
Collecting required information for rental requirements through scheduled communications
Serving as visitor services mentor to support rental staff, students, and volunteers
Creating a positive guest experience; implementing JCRA visitation policies and guidelines
Guest/Client communications either phone/email/face-to-face
Assisting team in guest experience improvements
Supporting front desk and visitor center volunteers
Managing incoming questions (emails and calls)
Assist with annual fundraising events and programs such as Moonlight in the Garden, Raulston Blooms, southeastern Plant Symposium, etc. (will include nights and weekends as needed for event facilitation)
- Assist with coordinating event logistics
- Assist with event planning
- Assist with event facilitation
Helping create event and rental promotional content
Supporting ticket sales and promotion
Supporting Rental Coordinator in all details necessary to book and execute a successful rental experience/event.
- Communicating professionally with rental clients
- Scheduling and assisting with site visits
- Assessing client needs and requests to assure JCRA is a proper fit
- Providing onsite support to ensure a positive experience
Creating and/or facilitating room/garden layouts for rental clients using relevant data collected from database, clients & rental…