Dental Patient Coordinator

Riccobene Associates Family Dentistry is looking for a full‑time Patient Coordinator in Wakefield office.

Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co‑workers, by helping them SMILE.

Our core values are:

• S – Sincerity (passion & excellence in everything we do)

• M – Mastery of skills with on‑the‑job training

• I – Integrity (doing the right thing all the time)

• L – Laughter & Love (bring Joy and laughter to work‑ happiness is always a choice)

• E – Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short‑term disability and life insurance).

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedule new appointments, enter patient data for billing purposes, communicate with patients in an efficient and empathetic manner, and generally keep the office stocked with necessary supplies.

• Welcoming/greeting patients with a welcoming, professional, and polished demeanor
• Checking‑in patients to ensure they have all the necessary information in the patient management software
• Collecting co‑payments
• Checking‑out patients
• Closing out and ensuring that registers are balanced daily
• Ability to multi‑task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients
• Calling to confirm appointments
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

• Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Dental front desk experience is preferred, but not required

• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care

• Raleigh, NC
• Salary: $65,000.00 - $70,000.00