Principal Systems AI Designer

# Principal Systems AI Designer Truist Raleigh , NCFull-Time Oct 18, 2026

Marketing##

Job Description
** The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
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*** Regular or Temporary:
** Regular
* * Language Fluency:
** English (Required)
*
* Work Shift:

** 1st shift (United States of America)# ###
** Please review the following job description:
** At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use.  

The Principal AI Systems Designer owns & leads the strategy & evolution of the foundational system architecture behind AI-powered experiences.
Instead of primarily designing screens and individual journeys, this person defines how the intelligence works across those experiences, including:  
• What the AI understands and remembers  
• How AI decides what to do next  
• How different AI experiences and/or agents work together  
• When AI can act vs when a human needs to step in  
• How a conversation or task moves between mobile, web, messaging, contact center, branch, and other channels  
• Frameworks around how prompts, intents, entities, knowledge, context, and guardrails are structured  
• Documentation & evangelism of aligned on patterns, attributes, frameworks etc. to increase consistency across experiences       This is a hands-on role to conceptualize and deliver highly complex human-centric solutions for our client experiences. You will be able to provide consultation on extremely challenging problems and identify innovative solutions.
You have proven experience with leading initiatives and a solid foundation for the fundamentals of design within a particular focus area. You will inspire the team with deep knowledge of practice area, understanding of trends, and the ability to think beyond today to build client centric solutions that are not only intuitive but differentiating. You will influence a culture of innovation and excellence by guiding and inspiring teammates.

This is an individual contributor role with no management duties however you may mentor less experienced teammates to build expertise.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Mentor and develop exceptional design talent (but not line manage). Teach by showing   and doing. Play an active part in evaluating, recruiting, and developing talent.  
2. Create/invent highly innovative business opportunities that expand the value delivered   to clients through digital and physical experiences.  
3. Create and deliver world-class, end-to-end experiences and lead special/innovation projects.  
4. Define standards and best practices that improve experience design through active…