Training & Development Analyst

Raleigh Parks is seeking a motivated, experienced, and passionate professional to join their Business Process Management Division. The Training and Development Analyst oversees the training program for the Department’s Recreation Management Software (RMS). The ideal candidate has excellent speaking and teaching skills, successfully builds relationships, collaborates, and displays creative problem‑solving skills.

This is a permanent part-time position expected to work 25 hours a week, Monday - Friday; 9:00 am - 5:00 pm. Some evening training may be required.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversee training program for the RMS
• Serve as the lead instructor for the RMS
• Assist in curriculum development, training documentation, resource libraries, and software permissions/roles
• Respond to requests for information, clarification and assistance from department staff related to recreation management software transactions, modules, software upgrades, and data entry
• Assist with special projects as assigned

Bachelor's Degree in Education, Business Administration, Instructional Design, or related field; 3 to 5 years’ experience in training and development, adult education, or related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

• Valid NC Class C Driver's License or the ability to obtain within 60 days of hire

• Best practices related to software training and curriculum development
• Microsoft Office suite including Outlook, Excel, and Word
• Accounting software
• Recreation management software

• Public Speaking/Teaching
• Special project management and innovation, multitasking

• Communicate clearly and concisely, both orally and written. Keep accurate records and prepare and submit factual data in written reports or statements.
• Carry out job responsibilities in a self-directed and autonomous manner
• Establish and maintain cooperative relationships with those contacted in course of work

Sedentary:
Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Work is typically performed in an office or similar indoor environment. Employees may occasionally work in a vehicle.

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.