Student Advocate Case Manager, Fostering Bright Futures

Pay Grade:
Professional 4

This position provides case management that supports students and ensures retention, academic success, and access to appropriate resources individually and in small groups settings.

Location:

Scott Northern Wake Campus or Southern Wake Campus

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Provides one-on-one needs assessment and develops a written student service plan to document goals, objectives, outcomes, and detailed case notes of services being provided for students in the Fostering Bright Futures program.
• Conducts regular meetings for an assigned caseload of students to ensure they have the tools to develop into a college level learner which include financial literacy, individual learning needs, and life strategies that promote student success in college and upon graduation
• Cultivates relationships with internal departments and offices including Academic Advising, Disability Support Services, Individualized Learning Center (ILC), and Curriculum Education to provide resources, assistance, and guidance to assist students in overcoming educational and personal obstacles to promote student success
• Oversees data collection and data analysis to determine withdrawal and completion rates and identify strategies for retention and persistence

Aids students in learning self-advocacy by attending meetings with staff, faculty and off- campus resources to assist the student in effort to complete their education

Attends regular staffing case management meetings with the Program Coordinator to assess each student progress and identify challenges that need to be addressed

Assists with program events, workshops, and meetings

• Ability to maintain confidentiality
• Ability to work evenings and weekends when needed
• Ability to work with a diverse population
• Effective collaboration, critical thinking, problem-solving and team-building skills
• Ability to function as a team player
• Ability to travel locally between campuses and off-site locations as needed
• Well-developed written and oral communication skills
• Ability to prioritize and plan work activities as to use time efficiently
• Knowledge of Microsoft Office

• Bachelor's Degree in Social Work, Human Services, Psychology, Counseling, or related degree field
• Two years of experience in human services or a related field or an equivalent combination of education and experience
• Valid Driver's license and approval required by the College’s liability insurance carrier

• 3+ years of experience working with foster youth
• Knowledge and experience using customer relations management (CRM) tools