Service Coordinator-Fire & Security

A career at MSS is not just a job — it’s collaborating with the best talent in the business. It’s having a part in building a better future. It’s making a difference in people’s lives.

The success of MSS is a direct reflection of the dedication, passion, and hard work of our team. Since 1996, MSS has taken pride in retaining some of the best talent in the industry by promoting a culture of respect, collaboration, and empowerment.

The well‑being of our team members, including their health and financial security, is important to us. We take care of our team by offering market competitive benefits to all eligible employees.

MSS offers opportunities for students to explore the field of mechanical construction, security, controls, and fire & life safety. If you think this is the right path for you, we’d love to talk to you about our internship program. As an intern, you’ll have a chance to learn hands‑on the functional skills necessary to be successful in the industry.

MSS also offers DOL registered apprenticeship opportunities in North and South Carolina for:

Developing a construction workforce in our communities is crucial for the future of the industry. MSS is proud to take part in skilled trades training and mentorship programs by partnering with local groups committed to developing highly trained trades people.

Come grow with us! Are you looking for a career and not just a job? If so, we have many opportunities available. We strive to solve problems through passion and integrity and we’re looking for talented and creative people like you to help determine our company’s future.

As a result of our phenomenal growth,
MSS Solutions, LLC has an opening for a Service Coordinator-Fire & Security in our Raleigh, NC office
. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

• Customer Service. This includes managing all inbound phone calls for customer service, complaints, invoice clarifications, updates, etc.
• Serve as the service operations lead to ensure effective utilization of service management software (Key2
  
  Act Signature Service, Vista, and others.) along with associated field devices.
• Responsible for receiving, creating, and dispatching calls for service.
• Responsible for the accurate setup of new customers, service sites, equipment, service calls, vendors, subcontractors, and daily schedule.
• Must attend contract turnover meetings to gather all information for accurate contract setup and ensure that field staff receive all pertinent details to execute.
• Responsible for pre-planning and scheduling all contract service work and projects with the goal of having two weeks tentatively planned. This includes coordinating the schedule and access requirements
  with the customer.
• Maintain an open line of communication between technicians, team leads, and service manager.
• Manage open calls, review cost, review resolutions, statuses for completion, and prepare calls for billing daily.
• Ensure timely and accurate completion of paperwork by technicians.
• Review technician time sheet for costing and payroll purposes in assigned area and provide to Service Manager for approval.
• Work with customers and/or Sales to obtain customer POs.
• Issue POs to technicians for third party material.
• Maintain customer 3 rd party websites per customer’s requirements.
• Place parts/material orders and returns as required.
• Provide regular reporting to Service Manager as requested.
• Support the Service Manager and technicians.
• Other such duties and responsibilities as assigned by the company from time to time.

• Demonstrated proficiency in MS Office (excel, word,…