Inside Sales Representative

Join Hitachi Energy as an Inside Sales Representative and play a key role in supporting projects that keep power flowing to homes, businesses, and critical infrastructure. In this role, you’ll work closely with account managers and customers to manage orders, track delivery timelines, and ensure accurate documentation for proposals and contracts. You’ll coordinate input from multiple product groups to develop bids, resolve inquiries, and maintain clear communication throughout the order lifecycle.

Your ability to manage priorities across varied projects will help ensure timely responses and equitable solutions for customers. By supporting the execution of inside sales programs, you’ll contribute to the reliability and efficiency of power transmission and distribution systems—helping advance a sustainable energy future. This role will be based in the Raleigh, NC area.

How You’ll Make an Impact

Execute daily customer activities, including order entry, tracking, and timely response to inquiries.

Manage order coordination with local business units and communicate delivery timelines.

Develop bids and proposals responsive to customer requirements using Hitachi Energy tools and processes.

Write and revise proposal and contract documents, compile data for reporting scope, terms, cost, and profitability.

Participate in customer and internal meetings to exchange information and review contract requirements.

Investigate technical issues and support corrective actions to prevent recurrence.

Execute change orders and assist with collection of overdue invoices.

Provide periodic reporting for outstanding orders, Vendor Managed Inventory, or Blanket Order management.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

Bachelor’s degree in engineering, business or related field

Minimum of3-5years of customer support experience in Industrial, EPC, Utility, or related fields (5 years preferred).

General knowledge of power transmission and distribution products/systems; power generation experience preferred.

Previous experience with business-to-business customer support.

Familiarity with CRMs and web portals; knowledge of SAP and Salesforce preferred.

Proficient in Microsoft Suite (Word, PowerPoint, Excel).

More About Us

At Hitachi Energy, you’ll gain exposure to innovative technologies, collaborate with experienced professionals across the power industry, and access opportunities for personal and professional growth.

Opportunities to work on innovative technologies that shape the future of energy

A collaborative environment with experienced professionals across the power industry

Access to learning platforms and career development programs

Attractive health and retirement benefits

Paid leave and flexible work arrangements

Location Raleigh, North Carolina, United States of America

Job type Full time

Experience Experienced

Job function Sales, Marketing & Product Management

Contract Regular

Publication date

Reference number R0115887

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability,…