Resident Engineer

Engineering with Purpose. Solutions That Stand Strong. This role is resident to the office and/or jobsite of a defined customer account, based on the needs of the customer. The Resident Engineer represents Hilti within the customer’s environment, applying Hilti’s technical expertise to strengthen customer solutions while identifying opportunities to extend these approaches across multiple accounts.

Primarily remote with 1–3 days per week in the Raleigh, NC office. Up to 25% domestic travel may be required to support key projects, clients, and cross-functional teams. What You'll do Act on behalf of Hilti within the customer’s environment, applying Hilti expertise to improve solution choices while learning ways to replicate this approach across additional accounts with a typical Field Engineer and Engineered Solutions Specialist arrangement.

Support the technical needs and inquiries of the account capture team, including business developers, regional managers, and account managers. Build and maintain a contact matrix within the customer’s engineering design units to identify upcoming projects in the pre-design phase. Develop engineered solutions for overhead grid systems, multi-trade racking, raised floors, pipe and cable tray supports, seismic bracing solutions, and electrical and instrumentation stands.

Conduct practical checks and value engineering on engineered solutions to ensure suitability for the project environment, application, and market competitiveness. Support the delivery of engineering designs through Hilti’s Building Information Modeling (BIM) services, attend project coordination meetings, and assist the Building Information Modeling Engineering Project Manager with client technical questions. Promote the use of Hilti software within the engineering departments of assigned customer accounts.

Collaborate directly with the Project Management Office (PMO) to gather necessary information, relay questions, and manage change requests between the PMO and the customer. Support coordination with third-party engineering and design partners. Generate complete engineering resource support requests and participate in project meetings to monitor progress and timelines of project delivery. Track successes and failures, regularly providing assessments on return on investment and bid proposal conversion rates.

Leverage support from Hilti’s Technical Back-Office, Field Engineers, Regional Managers, Engineered Solutions Specialists, Project Managers, and Account Managers as needed throughout project delivery. Oversee and review bills of materials while supporting the sales team and Project Management Office in order fulfillment. Provide field training to customers during installation as needed. Provide feedback to product and technical departments regarding customer needs for products, software, or programs.

Increase customer productivity by guiding and coordinating engineering designs, supporting jobsite visits with account managers, and assisting Project Managers and Strategic Business teams. Actively utilize Hilti’s Customer Relationship Management platform to share progress and maximize Hilti’s scope of work on assigned projects, ensuring specified applications are captured through to sales conversion. Coordinate effectively across multiple departments and leaders within Hilti.

Understand local codes, regulations, and technical criteria, and communicate related issues and opportunities with Sales Management. Ensure the delivery of engineered solutions and calculation services through the identification of target applications, creation of designed solutions, and provision of bid packages to the customer. Review project specifications and calculations, providing feedback to designers on accuracy, suitability, cost optimization, and compliance with applicable codes.

Provide sound engineering recommendations to engineers, architects, and in-house designers on specific applications, while educating specifiers on technical advantages of Hilti solutions not covered by test data. Communicate with customers in writing, ensuring technical accuracy, clarity, and a focus on practical problem-solving…