VP, Cards
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listing for:
Local Government Federal Credit Union
Full Time
position
Listed on 2026-01-03
Job specializations:
-
Finance & Banking
Risk Manager/Analyst, Financial Manager
-
Management
Risk Manager/Analyst, Financial Manager
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly
USD
125000.00
150000.00
YEAR
Job Description & How to Apply Below
Position: VP, Cards and Payments
CIVIC CULTURE
Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team.
In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The VP, Cards and Payments will direct and lead the efforts of the Cards and Payments team to ensure exceptional service delivery, operational efficiency, and strategic growth. This individual will oversee all aspects of the credit union’s debit, credit and ATM card programs. In addition, this individual will have oversight of card and payments fraud prevention; cash withdrawal and deposit solutions;
and ATM solutions. This individual responsible for developing and implementing strategies to enhance the member experience, as well as for ensuring regulatory compliance. The VP, Cards and Payments will define and lead initiatives in the cards and payments space and will collaborate with internal stakeholders to support cross-functional initiatives and projects that support the strategic business goals of the organization.
NORMAL
DAY-TO-DAY WORK
Develop and execute the strategic vision for the Cards and Payments team in alignment with the credit union’s goals. Identify and implement innovative solutions to enhance card product offerings and the member experience.Lead the day-to-day efforts of the Cards and Payments team, including debit, credit and ATM cards; cards and payments fraud prevention; cash withdrawal and deposit solutions; and ATM solutions, along with any new card or payments products that are added to the portfolio, ensuring high levels of efficiency, accuracy and member satisfaction.Lead, mentor and develop a high-performing Cards and Payments team. Foster a collaborative and member-focused culture within the department. Identify training and development needs to enhance team skills and knowledge.Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution. Implement and maintain robust risk management practices and to protect against fraud and ensure data security.Ensure compliance with card operating rules established by card networks and payment processors and implement processes to stay updated with any change. Oversee financial and regulatory compliance for the Cards and Payments function.Serve as the primary liaison for the credit union to operations-related vendors, including card processing companies, ATM networks, and plastic card providers, among others. Responsible for vendor performance oversight.Negotiate contracts and service level agreements to ensure optimal terms and performance.Oversee development and maintenance of Cards and Payments procedures, and adherence to those procedure by the Cards and Payments team.Responsible for ensuring business continuity requirements are met for the Cards and Payments function.Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
Minimum 10 – 12 years’ experience in financial services, payments or card products, including 4 – 6 years’ experience supporting Cards and Payments initiatives.4 - 6 years of management experience.Strong understanding of card industry regulations,…
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