Community Engagement Analyst

Job Description

The City of Raleigh’s Community Engagement Department is seeking a collaborative and service-oriented Community Engagement Analyst to join the Neighborhood Services Division. This role plays a vital part in strengthening the City’s investment in our neighborhoods and its citizens. As the Community Engagement Analyst, your role is more than a job – it’s a chance to serve as a vital link between the city and its residents.

You’ll help address neighborhood challenges, educate community members, and coordinate programs that strengthen civic participation. Your responsibilities include leading outreach and capacity-building efforts, as well as supporting neighborhoods with beautification initiatives. This hybrid position reports to the Neighborhood Services Supervisor in the Neighborhood Services Division and includes two telework days per week. Some regular evening and weekend work is required for programs and trainings.

You’re passionate about building strong, positive connections between the city and its residents. You’re an effective communicator, attentive listener, and confident presenter who brings empathy, professionalism, and attention to detail to every task. Whether you’re supporting team members, developing tools and resources, or facilitating meaningful conversations, you’re dedicated to helping neighborhoods thrive and ensuring every voice is heard. You thrive in roles that blend strategic thinking with genuine human connection.

With a strong understanding of the complexities of public service, you’re motivated to make government more effective, responsive, and community-focused.

The Community Engagement Department leads the City of Raleigh’s efforts to connect with residents in meaningful and people-focused ways. Through programs in youth development, neighborhood services, community partnerships, and organizational development, we enhance the quality of life for everyone who lives, works, and plays in Raleigh. The Neighborhood Services Division is committed to empowering Raleigh’s neighborhoods by strengthening community relationships, delivering impactful programs, and fostering meaningful citizen engagement.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job‑related tasks other than those specifically presented in this description.

• Oversee and streamline the intake, tracking, and distribution of requests and supplies for the Raleigh Neighborhood Equipment and Tool Share programs
• Present and facilitate sessions for the Citizen Leadership Academy
• Act as a liaison between the assigned department and City staff, Council, agencies, organizations, donors, volunteers, and/or the public
• Expand, diversify, and strengthen alliances with internal and external community partners; collaborating to develop and implement strategies to engage underrepresented communities and raise cultural competency among the broader public
• Assist, advise, and coach community organizations and local government regarding cross‑cultural competency, while developing policies and practices using an equitable lens
• Provide information and education on City programs and initiatives. Attend meetings and delivers presentations to promote programs and resources available to the community
• Plan and execute small and large‑scale events to inform the community about available programs and initiatives, and the benefits that come with engaging in program offerings
• Develop and/or coordinate marketing publications and presentations. Act as a public relations marketing support person on all local news stations promoting department programs, special events, and special projects
• Maintain and update database information, track performance measures and program statistics, analyze data, and provide summary information and recommendations for program/process improvement.
• Monitor and track budget and spending to ensure department program offerings are relevant, fiscally responsible, and marketed properly
• Prepare and maintain reports…