Mobile Crisis Licensed Qualified Professional

Mobile Crisis Licensed Qualified Professional

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Mobile Crisis Management involves all support, services, and treatments necessary to provide integrated crisis response, crisis stabilization interventions, and crisis prevention activities. Services are available 24 hours a day, 365 days a year, providing timely evaluation, triage, and access to acute mental health, developmental disability and/or substance abuse services. The role ensures symptom and harm reduction and safely guides people in acute crisis to appropriate crisis stabilization and detoxification support/services.

Immediate telephone responses assess crisis, determine risk, mental status, medical stability, and appropriate response.

• Provide crisis response for recipients 24/7/365.
• Provide clinical oversight of crisis interventions as needed.
• Provide immediate telephonic response to assess crisis, determine risk, mental status, medical stability, and appropriate response; provide face‑to‑face response as needed.
• Develop a Crisis Plan before discharge for recipients new to the public service system and/or revise existing Crisis Plan components in Person Centered Plans as appropriate.
• Obtain authorization after the first 32 units of service are rendered for additional services.
• Complete documentation of a daily full‑service note for each day/evening service is provided.
• Coordinate movement across levels of care, directly to the person and the family, and coordinate discharge planning and community re‑entry following hospitalization, residential services and other levels.
• Monitor and manage presenting psychiatric and/or addiction symptoms.
• Provide linkage to appropriate services, including transportation if needed.
• Forward documentation to designated staff in a timely manner as required.
• Help maintain the self‑respect, personal dignity, and physical safety of each recipient.
• Work cooperatively with all other staff and relate favorably to recipients and families.
• Attend all mandatory staff meetings and consumer conferences as directed, or give advance notice to the Mobile Crisis Director or designee for inability to attend.
• Report any changes in consumer’s condition, family situation, or needs to the appropriate personnel.
• Report any accident or incident immediately to the Mobile Crisis Director or designee.
• Report any suspected abuse, neglect, or exploitation of recipients to the Mobile Crisis Director or designee.
• Be familiar with TA, Inc. policies and procedures, including securing of emergency services and regulations concerning medication administration.
• Be familiar with HIPAA regulations and abide by them.
• Assure consumer rights are met and maintain consumer confidentiality at all times.
• Obtain and keep current all training required by the agency.
• Perform other duties as required by circumstances.

• Must be a Clinical Social Worker, Licensed Psychologist, or Registered Nurse in the state of NC.
• Graduate of a college or university with a bachelor’s degree in a field other than human services.
• Have at least four years of full‑time, post‑bachelor’s‑degree accumulated MH/DD/SA experience with the population served, or be a substance abuse professional with four years of full‑time post‑bachelor’s‑degree supervised experience in alcoholism and drug abuse counseling.
• Have a minimum of one year experience in providing crisis management services in assertive outreach, assertive community treatment, emergency department or other 24/7 response settings.
• Be able to push, pull, lift, and carry a minimum of 50 pounds.
• Be able to read, write, understand, and follow directions.
• Have a valid NC Driver’s License and maintain it during employment.
• Have a clear DMV record and maintain it during employment.
• Have at least eight years of driving experience, as required by the company’s liability insurance carrier.
• Have no substantiated findings on the NC Health Care Registry.

Mid‑Senior level

Full‑time

Other

Wellness and Fitness Services