Referral Representative-HOPD OB-GYN

At Wake Med, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

At Wake Med, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We are hiring a Referral Representative to support patient access by coordinating referrals, authorizations, and scheduling activities. This role serves as a key liaison between patients, providers, departments, and insurance companies, helping ensure a smooth and efficient experience throughout the care process. As part of a multifunctional team, the Referral Representative helps maintain timely access to care and accurate patient information.

• Schedule appointments, tests, procedures, and surgeries in a timely manner.
• Obtain and verify required referrals and authorizations according to practice and system procedures.
• Ensure patient registration and demographic information is complete and accurate.
• Communicate and coordinate with patients, healthcare providers, departments, and insurance companies.
• Support efficient patient access and workflow processes across the practice.

• Experience in a healthcare, medical office, patient access, scheduling, or administrative support environment is preferred.
• Strong attention to detail and ability to maintain accurate records.
• Comfortable communicating with patients, providers, insurance representatives, and internal teams.
• Able to manage multiple priorities and meet deadlines in a fast-paced environment.
• Committed to providing excellent customer service and supporting positive patient experiences.

Serving the community since 1961, Wake Med Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit (Use the "Apply for this Job" box below)..

Not Applicable

High School Diploma or Equivalent Required

1 Year Administrative Required