Front Desk Agent; Part-Time

Job Description

The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guests with memorable service while conducting various daily operations. Daily operations consist of guest interaction, recording and communicating guest special requests and problems to appropriate departments to ensure they are addressed in a timely and professional manner.

• Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt
• Strong leadership skills
• Excellent oral and written communication skills
• Demonstrated planning and organizational ability
• Able to prioritize and quickly change direction as needs arise
• Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
• Able to diagnose and repair simple computer problems
• Skilled in math and able to operate a 10‑key by touch

• Provide customer service to guests in an intelligent and professional manner
• Run shift reports/journals from Front Office Systems
• Prepare daily arrivals/departure reports with a strong focus on guest requests
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift
• Review and correct discrepancies in the Front Desk System
• Ensure complete guest satisfaction
• Complete the guest registration process
• Be familiar with computer systems for guest reservation information processing
• Verify and imprint guest credit cards for authorization
• Be well‑versed in cash handling and accurately balance the house bank
• Assign guests rooms based on preferences and availability
• Drive the revenue management process by selling rooms at various rates
• Handle guest issues and concerns in a tactful manner and work to achieve a satisfactory resolution
• Answer questions regarding hotel facilities and services
• Answer the telephone and book reservations
• Answer guest inquiries for local directions/events
• Recommend local area restaurants, points of interest, or needs for transportation
• Maintain cleanliness of front desk, lobby, and back office
• Follow up promptly with guest check‑ins, complaints, and other requests
• Interact in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for guests
• Understand all emergency procedures for incidents, accidents, fire, safety, or criminal activity
• Participate in the Hotel Safety Committee
• Ensure the quality standards for the hotel brand and Summit Hospitality Group are maintained for property, product, and people
• Duties are subject to change and additional duties may be assigned as needed by the manager on duty
• Able to drive the company’s vehicle for guest transport to/from
• Assist with setting up meeting rooms

• Flexible work schedule including weekends; this position is referred to as first or second shift
• Able to lift 50 lbs
• Valid driver’s license
• Sitting, standing, reaching, and bending for extended periods of time

• Entry level

• Part‑time

• Management and Manufacturing

• Hospitality