Front Desk Associate Marriott Crabtree, Raleigh, NC

Front Desk Associate - Full Time ONLY - Pay: $16 per hour.

Must have flexibility to work all shifts.

• We are looking for people passionate about serving others. Working at the front desk means you are the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your proactive, responsive, and caring attitude will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you.
  
  We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and ensure they are met to satisfaction in a timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Communicate effectively with various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

We offer competitive wages. Full-time associates are eligible for a comprehensive benefit package, including medical/dental/vision plans, life insurance, short- and long-term disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, and training & development and career advancement opportunities.

Our culture is based on our five cornerstones and they are what we consider our foundation:
Quality, Integrity, Community, Profitability, and Fun. We pride ourselves on a great work environment for our associates and strive to hire the best. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show we care about you.

We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.