Sr. Applications Analyst-Ambulatory

Job Purpose

The Epic Senior Analyst, Ambulatory is responsible for configuring, modifying, testing, and maintaining software applications. Coordinate all issues that arise during the project for the application area. Builds collaborative relationships with project leadership, business owners, clinical department users, and other corporate departments to facilitate usage and acceptance of the system. Be a mentor to other analysts and team members. Lead more difficult or larger scope projects.

• Acting as the primary support contact for the Ambulatory application end-users.
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them.
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with EPIC software.
• Identifying and implementing request changes to the system.
• Serving as a liaison between end users’ workflow needs and EMR implementation staff.
• Performing in a senior analyst role and teaching, training, and guiding analysts to solutions.
• Maintaining regular communication with your vendor representatives including participating in weekly project team meetings.
• Working with vendor representatives, organizations business community, and end users to ensure the system meets the organization’s business needs regarding the project deliverables and timeline.
• Developing an understanding of operational needs to set the direction for the organization’s workflows by attending site visit and other integrated sessions.
• Participating in training and working with end users.
• Troubleshooting problems and questions.
• Reviewing the status of projects and issues on an ongoing basis with leadership.
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• Taking ownership and leading projects involving multiple teams or team members.
• Performing and completing build tasks in more difficult application areas.
• Adhering to service level agreements in incident and task management.
• Appropriately escalating issues to team lead and management.
• Attending and participating in workgroup and steering meetings.
• Preparing agendas and performing system demonstrations for stakeholders.
• Reviewing and completing No
  
  VA notes and upgrades within the project timelines.
• Maintaining all applicable certifications and ensuring CEE’s are up to date.
• Translating operational requests into EMR build tasks.

• Accomplishes all tasks as assigned or become necessary.

Education and experience requirements:

• Associates in Information Technology or Bachelor’s Degree in Information Technology or related field, preferred.
• At least 5 years Epic experience.

• Epic certification(s)/accreditation(s) required in the primary application:
  Epic Care Ambulatory (Required).
• Other certification examples:
  Epic Care Link, MyChart, Healthy Planet/Compass Rose.
• Preferred: at least 1 or more additional certifications in application areas.

• Configures, modifies, tests, implements, maintains and supports application software. Develops thorough application knowledge within specific areas of focus. Write and maintain system documentation.
• Understands the workflow and business requirements and has the ability to build/modify the system to meet business specifications. Thorough understanding of possible ramifications to business process as well as other system applications.
• Demonstrating flexibility with respect to changing end-user business needs.
• The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• The ability to communicate information clearly and concisely with project…