IT Operations Specialist- Expert

Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various companies worldwide. We provide global deliverables with a focus on providing paramount and unsurpassed services combined with cost-saving solutions to clients.

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to grow and flourish while keeping the work-life balance intact. Our Global delivery mechanism follows proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs.

Our team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. We operate on a 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both consultants and clients.

The candidate is responsible for the administration, support, stability, and security of enterprise systems, servers, and networks.

Candidates must have hands-on experience with Service Now.

This position is responsible for advanced-level response and support for users. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise.

The position will support data center operations, server operations, advanced-level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications.

• Excellent verbal and written communication skills
• Experience and thorough knowledge of HEAT or similar tracking tools, Avaya or similar call distribution tools, Microsoft Windows, Office 2010/2013
• Experience and thorough knowledge of Active Directory administration, such as creation/modification of accounts
• Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers
• Excellent customer service and teamwork skills
• Willingness and ability to work overtime as needed
• Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems software
• Ability to coordinate long-term project planning for large research/development projects. Knowledge of technical specialties to make significant changes
• Ability to determine applicability in controversial or precedent-setting situations
• Ability to direct research and develop new technologies. Knowledge of organizational effectiveness to evaluate feasibility for organizational needs
• Hands-on experience with Service Now

Local candidates will be preferred first.

We are an equal opportunities employer and welcome applications from all qualified candidates.