ServiceNow - IT Operations Management; ITOM Senior Consultant - Tech Consulting

Service Now - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location

Join to apply for the Service Now - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location role at EY
.

Location:

Anywhere in Country.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

As a Service Now Senior Consultant, you’ll lead Service Now Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.

• Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
• Design and develop user interfaces that are functional and enhance user experience.
• Write clean, maintainable code and create specifications that support business objectives.
• Lead client process and design sessions and facilitate requirements workshops.
• Provide guidance and industry‑leading practice expertise for Service Now ITOM/CMDB process implementations.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers.
• Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
• Support waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
• Create high‑quality deliverables and project artifacts.
• Travel as required to meet with clients.

• Act as a workstream lead across all aspects of a Service Now ITOM/CMDB project and solution delivery.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources.
• Provide guidance and industry‑leading practice expertise for Service Now ITOM/CMDB process implementations.
• Analyze the connectivity of the CMDB and ITOM to ITSM processes.
• Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
• Create high‑quality deliverables and project artifacts.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline.
• Typically 2‑4 years of relevant Service Now ITOM/CMDB project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following Service Now certifications:
  Data Foundations, Discovery, Event Management, Service Mapping.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Implementation Specialist – ITSM, HAM, or SAM.
• Performance analytics and reporting experience (certifications are a plus).
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues.

• A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Base salary ranges: U.S. $102,500–$187,900; NYC Metro, Washington State, California (excluding Sacramento) $122,900–$213,400.
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time‑off options.
• A flexible hybrid model with 40–60% onsite time for external, client‑serving roles.
• A flexible vacation policy that lets you decide how much time you…