Associate Technical Account Manager

Overview

We re looking for candidates with a keen technical understanding and a dedication to customer service to join our Chat IQ Implementation team as an Associate Technical Account Manager (ATAM). In this role, you ll support clients from the initial software setup and guide them through the implementation of Yardi s Chat IQ product. You ll dive deep into our suite of software, solving problems, sharing best practices, and providing actionable insights to ensure our clients can leverage Yardi s technology to its fullest potential.

Your mission is to build strong, trust-based relationships with our clients, becoming a reliable and knowledgeable point of contact throughout their implementation journey. If you re driven to develop your technical and product skills and are committed to making a significant difference in client outcomes, we re excited to have you join us.

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

• Familiarity with property management or real estate software, particularly Yardi.
• Hands-on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor s prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

All submissions for open positions should be received through Yardi s applicant portal, accessed from Yardi s corporate website.

EOE/Race/Gender/Disability/Vets

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Software Development