Human-Centered Learning Experience Specialist

Human-Centered Learning Experience Specialist

Department: Human Resources

Employment Type: Full Time

Location: US-North Carolina-Raleigh

Description

As a Human-Centered Learning Experience Specialist at Align, you will shape global learning solutions that are grounded first and foremost in learning science, data‑driven methodologies, and evidence‑based practices. You will use human‑centered design and creative problem‑solving to enhance, not replace, science‑backed instructional strategies and ensure learning experiences are intuitive, effective, and measurable.

This role sits within Global Learning Experience team and partners closely with the Global Talent Systems & Solutions department to drive digital enablement, AI upskilling, strategic communication, and continuous improvement. Success requires exceptional analytical thinking, comfort with research methods, and the ability to translate insights into scalable learning strategies. Creativity, storytelling, and design thinking support your work, but your primary value lies in your ability to apply proven learning principles to real‑world business challenges.

Role

expectations AI Literacy, Adoption, and Emerging Technology

• Lead the creation and delivery of AI literacy experiences that build confidence and capability among employees and leaders.
• Actively partner with Learning and Development teams to embed AI tools, including Copilot and automation technologies, into learning workflows and business processes.
• Champion responsible AI adoption by facilitating demos, storytelling, training, and feedback loops with internal teams.
• Stay informed on emerging technologies and evaluate their potential to enhance learning design, digital engagement, and content delivery.

Learning Science, Research, and Evidence-Based Design

• Demonstrate strong fluency in learning science by consistently applying evidence‑based instructional principles to design, evaluate, and improve global learning experiences.
• Proactively conduct and synthesize user and learner research, using methods such as surveys, interviews, ethnographic observation, personas, and usability testing to guide design decisions.
• Translate research findings into clear, measurable, and actionable design recommendations that meaningfully improve learning outcomes and engagement.
• Regularly use analytics, reporting, and assessment data to evaluate impact and drive ongoing optimization of learning programs.
• Ensure all digital learning, assessments, and content meet global standards for usability, accessibility, and quality.

Human-Centered Design and Experience Strategy

• Apply human-centered design approaches to create intuitive, inclusive, and user-friendly learning processes and digital experiences.
• Develop and maintain personas, journey maps, and workflow designs that reinforce learning‑science‑driven solutions.
• Contribute to the experience design of enterprise programs, including onboarding, leadership development, and AI upskilling initiatives.
• Maintain high‑quality digital learning environments by leading comprehensive quality assurance for platforms and content.

Creative Communication and Engagement

• Support strategic communication efforts for global learning initiatives by using storytelling, multimedia, and digital channels to strengthen adoption and engagement.
• Contribute to the creation of interactive and visually engaging assets, including videos, graphics, and gamified elements, that reinforce learning‑science outcomes.
• Maintain and enhance custom LMS pages using HTML and CSS as needed to support communication and navigation.

Collaboration, Change Enablement, and Continuous Improvement

• Act as a connector across Global Learning Experience, HR, and business units by building strong partnerships and aligning learning solutions with organizational goals.
• Participate in innovative initiatives and contribute to the development of an industry‑standard content library.
• Identify and address opportunities for process improvement that increase efficiency, scalability, and learner‑centered design.
• Collaborate effectively with vendors and internal partners to deliver high‑quality, evidence‑based learning experiences.

What we're…