Quality Assurance Manager

CAPTRUST is seeking a dynamic Quality Assurance Manager to lead and grow a high-performing QA team responsible for ensuring the quality of mission-critical software solutions. This leader will work in close partnership with the Software Engineering Director to deliver excellence in software, champion agile practices, and foster a culture of continuous improvement and innovation.

• Lead, mentor, and inspire the QA team, promoting a culture of accountability, learning, and professional growth.
• Collaborate with the Software Engineering Director and CTO to define and execute the quality strategy aligned with business and technology objectives.
• Champion agile methodologies, Dev Sec Ops  culture, and continuous delivery within the QA function.
• Build strong relationships with engineering, product, and business leaders to ensure quality is embedded throughout the development lifecycle.

• Develop and implement robust QA standards, frameworks, and best practices for manual and automated testing.
• Guide the team in creating and maintaining test strategies, plans, and cases in partnership with developers, business analysts, and project managers.
• Oversee test execution, results documentation, and continuous refinement of test approaches based on feedback and changing priorities.

• Drive the adoption of test automation across all QA activities, ensuring automation is a core pillar of the quality strategy.
• Lead the design, development, and maintenance of a comprehensive automated test suite using Playwright, covering web applications, APIs, and critical business workflows.
• Partner with software engineers to foster a culture of test-driven development (TDD), providing guidance and support as teams transition to writing automated tests as an integral part of the development process.
• Evaluate and implement best-in-class automation frameworks and tools, continuously improving test coverage, reliability, and execution speed.
• Monitor automation effectiveness, analyze test results, and drive continuous improvement in automation practices.
• Mentor and upskill QA team members and software engineers in automation techniques, Playwright scripting, and TDD principles.

• Act as a key partner in agile ceremonies (sprint planning, backlog grooming, retrospectives), ensuring QA is integrated into all phases of the SDLC.
• Promote shared accountability for quality and delivery across development and QA teams.
• Serve as a liaison between QA, engineering, and non-technical stakeholders, translating business needs into actionable quality objectives.
• Recruit, develop, and retain top QA talent.
• Provide coaching, mentorship, and performance management for QA staff.
• Identify training needs and create career development opportunities.

• 5+ years of experience in Quality Assurance, with at least 2 years in a leadership role.
• Bachelor’s Degree or equivalent work experience.
• Experience managing and developing teams in an agile environment.

• Strong understanding of agile methodologies, test-driven development, and SDLC best practices.
• Experience with test automation frameworks and tools (e.g., Azure Dev Ops, Playwright, Selenium).
• Familiarity with Microsoft Dynamics CE (CRM), Azure, and financial services/capital markets.
• Proficiency in SQL, Web API testing, and automated test suite maintenance.
• Excellent communication skills, able to convey technical concepts to non-technical audiences.
• Commitment to continuous improvement, innovation, and cross-functional collaboration.

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great culture in which to work and grow. We work together, motivating those around us with a commitment to high standards. Expect a fully stocked break room, fun employee events, and a quality team surrounded by opportunities for personal growth.

• Company discretionary bonus.
• Health, dental, and vision coverage, employer 401(k) plan and company match, health…