LMS Administrator

LMS Administrator

Department: Clinical

Employment Type: Full Time

Location: US-North Carolina-Raleigh

This position is ideal for early-career learning technology professionals to join the Global Digital Education & Platforms team as an LMS Administrator. This role includes problem-solving, supporting learners, improving systems, and partnering cross-functionally to deliver a seamless training experience. – ensuring that the learning management system (LMS) operates seamlessly to deliver impactful learning experiences to Align’s external customers, including Invisalign® and iTero™ providers, team members and partners.

• Maintain and administer the LMS, including user accounts, roles, and permissions.
• Upload, publish, and test eLearning courses (SCORM/xAPI), videos, and learning assets.
• Monitor LMS performance, troubleshooting problems and general platform maintenance.
• Provide learners with Tier II support for technical issues within the LMS and manage tickets using Service Now.
• Monitor system performance, report issues, and upscale as needed.
• Manage learning paths, catalogs, enrollments, and completion tracking.
• Assist with version updates, archiving courses, and content governance activities.
• Collaborate with instructional designers to ensure smooth publishing and testing workflows.
• Stay current with LMS feature enhancements and learning technology best practices.
• Support testing during LMS upgrades and release cycles.

• Experience:
  
  1-2 years of hands‑on experience as a primary administrator or lead with Learning Management System (LMS) or similar cloud-based application (Docebo is a plus)
• Skills:
  
  Strong analytical and problem-solving abilities; ability to troubleshoot complex technical issues and implement effective solutions; ability to master the use of new digital tools and technologies.
• Communication:
  Clear and effective communication in both written and face‑to‑face.
• Teamwork:
  Ability to work both independently and collaboratively in a global organization.

If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.

For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.

Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.

General Description of All Benefits

We are pleased to provide a general description of the benefits Align offers to full‑time employees in this position.

Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:

• Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
• Back‑up Child/Elder Care and access to a caregiving concierge
• Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
• Breast Milk Delivery and Lactation Support Services
• Employee Assistance Program
• Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan

Employee benefits. Align offers its employees:

• Short‑term and long‑term disability insurance in accordance with those plans.
• Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
• Flexible Spending Accounts– Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent…