Senior ServiceNow Administrator
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2025-12-15
Listing for:
PLANIT Group
Full Time
position Listed on 2025-12-15
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Senior Service Now Administrator
We are looking for a Certified Service Now Administrator experienced with policy and procedural tasking as applies to Service Now Administration. The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.
Service Now Administration certification preferred.
Responsibilities- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Service Level Management
- Asset Management
- Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
- Confirm that the configurations conform to USPS Standards
- Perform application support activities as specified
- Provide new development requirements as needed
- Document and verify the work being done meets Standards
- Unit Test the systems and provide SIT/CAT plans/assistance
- Act as an escalation point for Service Now Support for end user related inquiries or consultation of the Service Now Application system.
- Perform application and end user support as required; perform SME Service Now customer support
- Monitor IT Service Now emails and Incident tickets requesting technical assistance
- Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
- Implement assigned Change Requests
- Perform monthly Service Now audit activities as defined
- Change Management operations support for Service Now
- Administrative and operations support for Service Now suite of services
- Design and implementation of Organization group roles pertaining to each defined Organization
- Design and Implementation of Change Coordinator groups (if needed)
- Performance evaluation and monitoring
- New application integration
- Change Management oversight
- Service Now education/training
- Risk Management oversight
- Operations, maintenance, and management of Service Now platform
- System interfaces, eBonding & internal services (i.e., eAccess)
- Service Now Performance monitoring
- Service Now foundation data updates
- Monthly Service Now SOX audits
- CAT/Functionality tests prior to production implementations
- New application integration
- A minimum of eight (8) to twelve (12) years’ relevant experience.
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
- Typically performs all functional duties independently.
- Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×