Technical Documentation Specialist - Morrisville NC

Technical Documentation Specialist – Morrisville, NC at Ascom Americas

Technical Documentation is extremely important in the highly regulated medical device industry. Ascom must ensure compliance with all requirements on distribution, collection, storage, and maintenance of product documentation. Within this context, the Technical Documentation Specialist develops, prepares, and maintains documentation for users and service engineers, systems operation, and other technical stakeholders. The role is hybrid.

• Write, distribute, collect, store, and maintain documentation required for Ascom products and offerings.
• Create high‑quality technical documents such as data sheets, installation and configuration instructions, user manuals, and system documentation.
• Ensure regulatory and quality requirements for Instructions for Use are met.
• Maintain Ascom’s document publishing platform.
• Lead reviews of documentation and ensure regular updates and accuracy of content; revise outdated documents.
• Collaborate with product managers, engineers, project managers, and technical support teams to collect necessary information to create and update product documentation.
• Design user documentation for consistency and implementation according to operational and quality guidelines, focusing on functionality, readability, conciseness, cost, and development time.
• Provide training, coaching, and feedback to contractors and new employees working with user documentation.

• Bachelor’s degree in information design or related area, or equivalent competence through experience.
• 3–5 years of working experience in technical writing and documentation.
• Knowledge of Ascom’s product portfolio.
• Excellent interpersonal and collaborating skills.
• Excellent written communication skills in English.
• General text layout, text design, and graphical skills.
• Organizing skills: ability to plan and coordinate with others.
• Ability to organize oneself and manage priorities.
• Strong drive and commitment, curiosity, and passion for technical communication.

Mid‑Senior level

Full‑time

Marketing, Public Relations, and Writing/Editing

Industry: Hospitals and Health Care

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