ServiceNow Administrator
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2025-12-27
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
The Service Now Administrator is responsible for comprehensive Operations and Maintenance (O&M) services for the USACE OCIO/G-6 Enterprise Service Strategy Tool, ensuring optimal platform performance, reliability, scalability, and availability. This role administers system configurations, user management, incident tracking, and performance monitoring to support organizational service delivery objectives and maintain compliance with federal security and operational requirements.
Key Responsibilities- Perform routine system health checks and monitoring to ensure Service Now platform availability (24/7 operations)
- Administer user accounts, roles, security groups, and permissions in accordance with organizational policies and security requirements
- Manage Service Now configurations, customizations, and integrations to support business processes
- Proactively identify and address system errors, performance issues, and capacity constraints
- Maintain and update incident logs and performance records for transparency and audit compliance
- Develop and maintain comprehensive system documentation and standard operating procedures
- Support Service Now module administration including ITSM, CMDB, Asset Management, and GRC
- Generate monthly performance reports per contract deliverables (Section F specifications)
- Troubleshoot complex technical issues and coordinate resolutions with Service Now support and internal teams
- Train end-users on Service Now features and maintain user knowledge base
- Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent work experience)
- 4+ years of experience supporting Service Now environments in production settings
- Service Now Certified System Administrator (CSA) certification or equivalent hands‑on experience
- Strong problem‑solving, communication, and collaboration skills
- Experience with system administration, user management, and access control
- Ability to document processes and create comprehensive system documentation
- Knowledge of ITSM principles and IT service management best practices
- Service Now Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification
- Experience with multiple Service Now modules (ITSM, CMDB, Asset Management, GRC, Employee Center)
- Familiarity with USACE, USARMY, or other federal agency Service Now infrastructures
- Knowledge of federal compliance requirements and security standards
- Experience with Service Now Performance Analytics and reporting
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