More jobs:
Desktop Support Technician/System Administrator; Mid-Level
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2025-12-30
Listing for:
Information Resource Group, Inc.
Contract
position Listed on 2025-12-30
Job specializations:
-
IT/Tech
IT Support, Desktop Support
Job Description & How to Apply Below
Job Title:
Desktop Support Technician / System Administrator (Mid-Level)
Location:
Raleigh, NC
Duration: 6 Months Contract with possibility of extensions.
Job Description
IRG Clients is seeking a Mid-Level Desktop Support Technician to provide onsite and remote endpoint support for 14 state agencies. This role is responsible for PC replacements, device imaging, troubleshooting, software installations, and asset management. The technician will work closely with internal teams to ensure reliable desktop services that support critical operations for citizens of North Carolina.
Key Responsibilities
- Provide onsite and remote desktop support to end users, including troubleshooting hardware and software issues
- Perform PC replacements, imaging, provisioning, hookups, and asset inventories
- Support Windows OS, Microsoft 365, mobile devices, and Apple devices
- Install, test, and upgrade software following security and internal processes
- Document all work activities in Service Now
- Track onboarding, shipping, and asset records using strong organizational skills
- Follow asset management processes to ensure accurate billing
- Test Intune processes and software changes, and provide feedback to Tier 3 teams
- Collaborate with internal teams and vendors, including warranty support cases
- Assist with process improvements, documentation, and knowledge base development
- Participate in special projects as assigned
Required Skills & Experience
- 3 years of desktop or system support experience
- Strong customer service skills with the ability to communicate with both technical and non-technical users
- Hands-on experience with Windows OS and Microsoft 365
- Experience imaging and provisioning new hardware
- Experience supporting mobile and Apple devices
- Experience troubleshooting desktop and endpoint issues
- Familiarity with Intune, MECM, Active Directory, Tanium, Crowd Strike, and Beyond Trust
- Experience testing upgrades and software changes
Ability to work effectively in an onsite environment
Preferred Qualifications
- Experience working in an enterprise or government IT environment
- Strong documentation and process improvement skills
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