Network​/Telecom Specialist, Raleigh, NC,

Network/Telecom Specialist

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.

Typical

Experience:

12-36 months

Skills Required:

• Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science
• Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
• Knowledge regarding at least one of the following vendor products:
  
  - Juniper, VMWare, Microsoft, Cisco
• Self-motivated, enthusiastic, and able to handle multiple support cases
• Strong writing skills to maintain organized documentation
• Customer-oriented, and capable of providing high levels of client satisfaction
• Collaborate and work well with others
• Experience with VOIP technologies is a plus
• Experience in a NOC environment is preferred.
• Strong skills in working with clients and communication
• Knowledge of network cabling, network classification and network topology

Skill Matrix:

• Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Required 3 Years
• Knowledge regarding at least one of the following vendor products:
  
  - Juniper, VMWare, Microsoft, Cisco Required 3 Years
• Strong writing skills to maintain organized documentation Required 3 Years
• Knowledge of network cabling, network classification and network topology Required 3 Years
• Experience with VOIP technologies is a plus Highly desired 3 Years
• Experience in a NOC environment is preferred Highly desired 3 Years